How to do market research? Phase 7: the transition to the business plan
By Pierre-Nicolas Schwab •
How to make the transition from your market research to your business plan? This is the last of the 7 steps of our market research methodology. Today we will discuss why market research needs to be seen as an input…
How to do market research? Phase 6: quantitative techniques
How to do market research? The answers to this complex questions can be found in our online guide. After discussing qualitative techniques in our previous episode, we will deal today with the quantitative market research phase (which is the sixth…
How to do market research? Phase 5: qualitative techniques
How to do market research? Discover today the fifth phase of our 7-step market research methodology. This episode is dedicated to qualitative market research methods. In our previous episodes (read them here: episodes 1, 2, 3, 4) we dealt with…
How to do market research? Phase 4: PESTEL and competition analysis
How to do market research? This is the question we're helping you to answer with the publication of our online step-by-step guide to market research. Each of the 7 phases of our market research methodology is accompanied by a post…
How to do market research? Phase 3: choosing the right market research methods
How to do market research? In our online guide to market research we divided our methodology into 7 phases. After having dealt with phases 1 and 2 in previous articles, the time has come to chose the right market research…
How to do market research? Phase 2 : improve your idea
By Pierre-Nicolas Schwab •
How to do market research ? Here comes the second phase of our 7-step methodology that we've spent 6 months developing. A white paper is available on our website (click here to access the introduction) that will explain you the…
How to do market research? Phase 1: test your idea
To accompany the publication of our practical guide on "How to do market research" we have prepared a series of blog posts to highlight each of the 7 phases of our market research method. After our latest introductory article we'll…
How to do market research? Here’s our step-by-step guide that anyone can use
How to do market research? To answer that question we have spent some 6 months writing this step-by-step guide. I'd have never believed it could take some much time but finally it's there. Find out in today's article why we…
Do you know your customers ? On the importance of data sovereignty
On the occasion of a recent keynite, I introduced the term of "data sovereignty" to justify the use of a single-sign-on system. In today's blog post I'd like to come back on my concept of "data sovereignty" and what it…
GDPR : market research predicts companies will be hit by massive requests
A market research carried out for Veritas reveals that a large number of UK consumers are planing to exercise their rights to privacy after 25 May 2018 (GDPR). What should we think about those results ? Market research results The…
Market research: the 5 trends that will shape the future of retailing
Our most recent market research has identified 5 trends that will shape the future of retailing. Technology and tools to enhance decision making Innovations in visual display to make customers' purchase decisions easier Differentiating customer experiences Collection of data at…
How to successfuly realize qualitative interviews in market research studies
Conducting good market research often requires to carry our a qualitative study. This is particulary true of customer satisfaction surveys that are often poorly designed and are not based on sound assumptions. In today's article we reflect on some essential…
Step-by-step market research guide almost ready: first teaser
As I announced earlier this year, one of my goals for 2018 was to write a step-by-step guide to market research. I did this between December 2017 and January 2018 and it took me quite a lot of time to…
This startup may have needed a market research before going live
A Belgian startup, OneHouseStand, has launched an online platform to help businesses and individuals alike rent private places to organize their events. At first it may look like a good idea to enable private owners to make their property available…
Retailer “la Halle” discovers hidden costs of loyalty cards
Loyalty cards and advantages for customers are costly. I explained many years ago that loyalty should not be "bought" because he destroys so much value and, above all, so much profits. Moreover "buying" your customers' loyalty is a short-term strategy.…
Flying Tiger: here’s how a unique customer experience is created
If you are looking for the quintessence of customer experience, look no further. This store counts only on its customer experience to drive its sales : it's called "Flying Tiger Copenhagen". And believe it or not I visited one store…
The food industry: why 80% of new products fail
This article draws on 20 years of observation of the food industry. And identifies the 4 main reasons why 80% of products launched in the food industry fail.
Sonos flagship store offers a unique customer experience
Sonos is a high-end brand of audio equipment for the home. The Sonos flagship store in New-York is a model of outstanding retail customer experience. Follow us for an inspirational tour of this retail space located at the heart of…
Louis Vuitton’s latest popup store in New-York open until 10 March 18
Vuitton opened a popup store on Greene Street, New-York, on 8 February 2018 to sell a limited collected of sneakers. The popup store, which will remain open until 10 March 2018, is located at the corner of Greene street and…
Retail: here’s how you can make it easy for people to buy more
How do you make sure your products are visible among a larger assortment and immediately attract shoppers' attention ? By using visual salience. Summary Highlighting products in supermarket shelves Help the shopper's brain make decisions What can be done to…
Retail : here’s how Lego ensures customers buy more
Supermarkets used to earn a lot of mony just before checkout. All the gums, sweets, ... were there to tempt customers and add fat money to the bottom line. With the advent of smartphones retailers were surprized to see their…
Everything will be purchased online: only those offline businesses will survive
What will remain of brick-and-mortar stores in 20 years from now ? Not much. Consumers will adopt online behaviors and will visit physical points of sale on very few occasions : when forced to to enjoy a very special customer…
Market research : how do sales of electric vehicles in Europe look like?
The European Automobile Manufacturers Association (ACEA) released recently an interactive maps that presents the state of the market for electric vehicles in the European Union. The figures presented refer to Electric-Chargeable Vehicles (ECV's) sold in Europe in 2016. The numbers remain…
A qualitative market research of the Hollister & Co. brand perceptions
How do you explore customers' perceptions about a brand ? Which methodologies should you use to elicitate brand images ? A recent research published in the Journal of Retailing explores consumers' perception of Hollister and Co. and uses for this…
Uber wants your data to support its own (ghost) kitchen business
This is one of the most interesting articles I've read in a past few weeks. Nick Abouzeid's article on Medium is a excellent, well researched article that sheds light on trends in the shared economy business that are yet unknown in…
Zalando free-returns policy drives customer loyalty up
Online retailer Zalando has announced revenues of €4.5b in 2017, up 23% from the year before. Despite a slight decrease of its Ebit (from 5.9% to 4.7%-4.9%), profits before taxes will be over €200m. This is a very solid result…
Market research combines Big Data and qualitative techniques .. 120 years ago
Visualizing data has become a standard task and one essential component of data science today. But, haven't we forgotten how lucky we are to have all that data available and to be able to use it for various purposes ?…
Which future for Borsalino ?
One of the most iconic Italian brands, hats-maker Borsalino, filled for Bankruptcy on 18 December 2017. This story proves that even the most renown brands, those with the longest history (110 years of activity) are not immune against evolving market…
Ghost kitchens : the next disruption in the restaurant industry?
I recently reflected on Deliveroo's and Uber's ghost kitchens which have appeared in various cities (read here and there) of the US and in London (read this article in the Guardian). Those ghost kitchen make perfect economic sense : margins…
New in 2018: step-by-step market research guide for all
Happy new year everybody ! What an amazing year 2017 has been for us. We feel blessed to have carried out so many market research and Big Data projects last year : banking, retail, media, FMCG, luxury, IT, indusrail goods,…
Give me my time back ! I’m a digital slave.
It happens again and again and there is nothing I can do. The temptation is too big. I can't resist staring at my screen and losing my time watching and doing things that I don't really want to do. Rather…
Have black boxes led to bankruptcies in the restaurant industry ?
Back in 2015 Belgian authorities announced that B2C firms selling more than 25000€ per year in food (restaurants thus), would have to be equipped by July 2016 with a new model of cash register containing a black box registering all transactions. This,…
market research : how do Europeans pay ?
My mother-in-law is Italian. She hardly make two payments a year with her credit card. On my way to the University of Mainz a few weeks ago, I met a 64-year old taxi driver of Turkish origin who prouded himself not to…
Market research : 190000 users surveyed on their connected future
The Mozilla foundation released the results of a worldwide market research on digital lives. The survey was entitled "How connected are you?" and gathered answers from pretty much all countries around the world. In today's post I chose to focus…
Tips and tricks : using observation as a market research tool
In our latest article we dealt with an experiment carried out by the Virginia Tech University that used innovative observation techniques to study human behaviors when faced with self-driving cars. Today we want to dig a little bit more on…
Market research : how to study reactions to autonomous vehicles
This is one of the most difficult type of projet market research professionals may face: investigate consumers' behaviors in a situation that doesn't exist yet. In such situations ethnography (a qualitative market research technique) may be the right methodology to go for.…
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