« Customer satisfaction, loyalty and marketing consulting »
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readers. What about you?
readers. What about you?
Entrepreneurs coaching
We ensure a personal weekly follow-up of your project. You will be guided in the realization of your market research and of your business plan. Thanks to our guidance you will increase the chance of acceptance of your project by the banks. Read more
Data mining
Your business data is precious. Our data mining and business intelligence consultants combine customer behaviour knowledge and statistical skills to analyse them.
Exploit your data and find out how to increase your customer loyalty. Read more
Exploit your data and find out how to increase your customer loyalty. Read more
News
21/09
Nudie Jeans builds a community around upcycling and quality
On my recent tour of the Berlin retail scene (see for instance my other posts on New Era and Soho House) I discovered Nudie Jeans, a Swedish brand whose store is located on Münzstrasse, nex... more
19/09
Customer experience: this Aesop product is a disaster
Aesop is a great brand. I respect it a lot and often cite it in example as far as customer experience, branding and retail strategy are concerned (not mentioning their great store designs).
... more
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Expertise
satisfaction & loyalty
Satisfying customer and increasing loyalty has never been so important. Whatever your industry, loyal customers are crucial for your profitability.
We propose you solutions to measure and increase customer satisfaction and repurchase intentions.
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strategy and market trends
What are the trends on your market and how should you innovate to stay ahead of the competition ? Which marketing strategy should you follow to be different and attract customers ? Those are the questions we help you answer.
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data mining
Your business data is precious. We can help you analyze and segment it, to better understand your customers' behaviors and needs.
Our solutions are pragmatic and suit perfectly the smallest organizations.
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Our solutions are pragmatic and suit perfectly the smallest organizations.
behavioral analysis
Your customers are changing. Be it in B2B or in B2C behaviours have never evolved so quickly.
We can help you anticipate this evolution. We use a wide range of qualitative technique to understand emerging behaviours and craft your marketing strategy.
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marketing coaching
Marketing advices and consulting should not be reserved to big companies only.
We have developed a specific and affordable offer for SMEs, start-ups and would-be entrepreneurs. Contact us to get professional marketing advices.
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market research
Market research is a mandatory step towards preparing your business and financial plan.
Whatever your budget and your sector of activity, we have solutions to answer your questions and... reassure your bank.
Plus
Whatever your budget and your sector of activity, we have solutions to answer your questions and... reassure your bank.
A marketing expert
calls you back
within 60 minutes
calls you back
within 60 minutes
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