Earn money by answering our surveys

Register now!
Marketing, customer satisfaction and loyalty
Satisfied customers will follow you everywhere
After Covid: 11 possible scenarios, their risks and solutions
May18

After Covid: 11 possible scenarios, their risks and solutions

What will remain of the world after the Covid-19 tsunami? Changes in behaviour and the disappearance of companies are the most obvious consequences. In this dossier, we analyse 11 scenarios, their risks but also their solutions. Only for our subscribers: exclusive analyses and marketing advice Email address  * Subscribe By signing up, you agree to our Terms of use and privacy policy. "I thought the blog was good. But the...

Read More
Market research on the market for organic products
Mar30

Market research on the market for organic products

In Europe, the organic market and thus, the consumption of natural products is growing steadily. The mass retail sector dominates the sale of food products, while the short distribution channel and specialist shops are competing fiercely for ever more significant market share. In this article, we look at some key figures of the organic food market to provide an overview of the organic food market. Summary Organic market statistics How...

Read More
Second-hand luxury market: statistics and analysis
Mar25

Second-hand luxury market: statistics and analysis

It will have escaped no one’s notice that the second-hand luxury market has exploded in recent years. Buying second-hand luxury clothing or leather goods is no longer taboo. This market is growing by 12% per year and already represents 25 billion Euros. Ambivalent behaviours fuel its growth: on the one hand those of new customers who want to access a brand; on the other hand, those of loyal customers who resell the products they...

Read More
European GDPR statistics: evolution of the number of complaints per country
Nov29

European GDPR statistics: evolution of the number of complaints per country

Update : 04 May 2020 How has the number of complaints about personal data changed since the GDPR came into force? We will answer this complex question with unique data, published for the first time. These data were collected directly from the data protection authorities of each European country. As no global studies were available, this data collection process took us nearly ten months. We will reveal the complaint rate in each...

Read More
Market research : how to study your market when going abroad?
Jun21

Market research : how to study your market when going abroad?

I was pleased to be invited by Hub.Brussels on 14 June 2019 to give a workshop on how to do a market research for export. The workshop was part of the export week 2019 that was jointly organized by BECI and Hub.Brussels. 3 essential techniques to carry a market research when going abroad Based on the B2C guide to market research and B2B guide to market research we published earlier this year, I presented the 3 essential steps of a...

Read More
Market research: the evolution of credit card ownership in Europe
May24

Market research: the evolution of credit card ownership in Europe

If you need to realise market research in the financial sector or on more generally on a B2C market, the data below may be of some help. I compiled data on credit card ownership in Europe to better understand the dynamics of this market and complement the article I wrote on payment methods used in Germany (by the way, did you know that for the first time Germans have not been using cash predominantly for their purchases in 2018: it...

Read More
Media research : 4 data journalism projects worth knowing
Mar18

Media research : 4 data journalism projects worth knowing

As part of the Big Data Initiative (which I’m chairing) of the European Broadcasting Union, a conference was organized on 26 and 27 February 2019 in Munich to discuss the latest members’ projects in the field of data journalism. Although more than a dozen presentations related to this topic twere given, I chose to report and compare in this article only 4 of them that are extremely concrete and launched each in a different...

Read More
Customer experience: is Soho House Berlin the future of concept stores?
Sep17

Customer experience: is Soho House Berlin the future of concept stores?

Soho House is known as a group of private members’ clubs around the world. Of English origins the concept has spread into continental Europe too. Berlin has its Soho Club too and the non-private parts are worth a visit, especially the concept store on the ground floor which is in our opinion a model of what the future of retail will look like. Before we report on our visit there, let’s have a brief introduction on the Soho...

Read More
Renault opens 100% electric vehicles store in Berlin
Sep14

Renault opens 100% electric vehicles store in Berlin

Car manufacturers are betting on alternative energies to sustain their growth. As on our market research revealed, the market for electrical cars is growing at different paces in Europe with Germany being one of the top markets in 2016. Logically manufacturers are trying to communicate more on the advantages of these vehicles and Renault, as market leader for electrical vehicles with a market share of 23.7% in Europe in 2017, opened a...

Read More
Market research : the evolution of the craft beer industry
Aug29

Market research : the evolution of the craft beer industry

The beer market in booming; perhaps not in quantity but at least in variety. Indeed, market research shows upward trends in all European countries. In today’s article, we will give you an overview of this through some figures from British market research and another one on the Italian market. The British craft beer market Beer and the British: it’s a real love story. Going to the pub after work is an authentic British...

Read More
How to do market research? Phase 5: qualitative techniques
Jun11

How to do market research? Phase 5: qualitative techniques

How to do market research? Discover today the fifth phase of our 7-step market research methodology. This episode is dedicated to qualitative market research methods. In our previous episodes (read them here: episodes 1, 2, 3, 4) we dealt with the preliminary phases of market research : putting the idea on paper and fixing its flaws with Design Thinking improving the business idea with a prototype choosing the right market research...

Read More
How to do market research? Phase 2 : improve your idea
Jun04

How to do market research? Phase 2 : improve your idea

How to do market research ? Here comes the second phase of our 7-step methodology that we’ve spent 6 months developing. A white paper is available on our website (click here to access the introduction) that will explain you the whole market research methodology. So today we discuss Phase 2 which focuses on improving your initial idea. In Phase 1 we discussed how to get informal feedback and gather additional insights through...

Read More
How to do market research? Phase 1: test your idea
Jun01

How to do market research? Phase 1: test your idea

To accompany the publication of our practical guide on “How to do market research” we have prepared a series of blog posts to highlight each of the 7 phases of our market research method. After our latest introductory article we’ll be dealing today with the first phase : testing your idea. Phase 1 of our market research method is divided into 3 sub-steps: Put your idea on paper Test your idea informally Use Design...

Read More
How to do market research? Here’s our step-by-step guide that anyone can use
May30

How to do market research? Here’s our step-by-step guide that anyone can use

How to do market research? To answer that question we have spent some 6 months writing this step-by-step guide. I’d have never believed it could take some much time but finally it’s there. Find out in today’s article why we created it and how it is designed. Why did we create this market research guide? The rationale behind writing this guide was that market research methods are numerous, yet those who actually need...

Read More
Market research : how do sales of electric vehicles in Europe look like?
Feb26

Market research : how do sales of electric vehicles in Europe look like?

The European Automobile Manufacturers Association (ACEA) released recently an interactive maps that presents the state of the market for electric vehicles in the European Union. The figures presented refer to Electric-Chargeable Vehicles (ECV’s) sold in Europe in 2016. The numbers remain fairly low, even negligible in most countries. Yet there are some striking differences from one country to the other. The TOP 3 countries with...

Read More
London retail : discover the Hermes Christmas store windows
Dec13

London retail : discover the Hermes Christmas store windows

After our review of the London stores of Louis Vuitton and Sonia Rykiel, I tought it would be a good idea to post some pictures of the Hermes store (also on New Bond Street) dressed for Christmas. Not only is it a delight for the eyes but also a source of inspiration for retail specialists, especially during Christmas times. This year the theme of the Hermes store windows was space conquest with a rocket and an astronaut equipment....

Read More
market research : how do Europeans pay ?
Dec04

market research : how do Europeans pay ?

My mother-in-law is Italian. She hardly make two payments a year with her credit card. On my way to the University of Mainz a few weeks ago, I met a 64-year old taxi driver of Turkish origin who prouded himself not to have any bank card. I find it fascinating to observe how consumers’ behaviors can vary and have always been fascinated by how cultural aspects affected the way people paid in he European Union. I had the impression...

Read More