Marketing, customer satisfaction and loyalty
Satisfied customers will follow you everywhere
Exhibition: Canaletto was a marketing genius
Jul25

Exhibition: Canaletto was a marketing genius

After a very tough first part of the year and countless new market research projects, it was time to break off. Usually I go on some remote place with my family and use my free time to read books (something that I must confess I’m increasingly unable to do throughout the year). This year however I was very exhausted, physically and mentally, and needed to relax and do nothing. I found some energy back in contemplation. My stay...

Read More
This artist uses market research techniques for a stunning visual result
Jun22

This artist uses market research techniques for a stunning visual result

While on business trip in Glasgow a few weeks ago (for the EMAC marketing conference), I visited the Glasgow Museum of Modern Art and discovered the Mitch Miller’s work. Mitch Miller is a Glasgow-based artist who has invented the concept of dialectograms, which he describes as follows : Take a dash of cartography, a pinch of architecture and a fair bit of ethnography and you have the dialectogram, graphic art that depicts place...

Read More
Artificial intelligence won’t replace you if you are creative: here’s why
Mar28

Artificial intelligence won’t replace you if you are creative: here’s why

“Artificial intelligence will replace us”; “millions of jobs are threatened by artificial intelligence”. I’m sure you all have read those catastrophist headlines. And it’s probably true that the job market will be disrupted on the long run. But I don’t think it’s likely to happen overnight. Most importantly I think some parts of the job market will be entirely safe; those jobs for which...

Read More
I turned off notifications and it changed my life
Jan10

I turned off notifications and it changed my life

you may have read last week’s post (the first of the year) in which I explained that I wanted my time back and wanted to liberate myself from addicative social networks. My plan to liberate myself from addictive social apps Here’s what I did and I arealdy see the changes in my daily routine : remove Facebook from my smartphone (on my tablet, which I use only in the evening, I moved to the last screen) turn off...

Read More
How to write a blog like a pro : my blog routine
Oct27

How to write a blog like a pro : my blog routine

People ask me regularly how I manage to publish 3 articles per week in 3 langages. A large part of this is due to my writing routine. Here’s how I manage to get it done quickly Limit your topics and make them categories of your blog I don’t write about anything. My blog is on marketing and within this discipline I handle topics like market research, customer satisfaction, market research techniques, complaint handling and...

Read More
How has our blog audience evolved in the first half 2017
Jul17

How has our blog audience evolved in the first half 2017

More than ever this blog is a therapy and a discipline. It forces me to read a lot, from various sources and to reflect on how I can integrate this knowledge in my daily marketing practices (for more information on the genesis and the motivation behind this blog, read this article). I put a lot of efforts in the last 6 months in promoting my articles in English and in French (much less in promoting our Dutch content which is...

Read More
Dear bloggers, share strong opinions to stand out from the crowd!
Apr25

Dear bloggers, share strong opinions to stand out from the crowd!

I recently wrote a series of articles on Belfius’ customer satisfaction strategy and was amazed by the number of positive reactions I got, especially on Linkedin. It all started with an article where I was questioning Belfius’ claims in terms of customer satisfaction, and two articles followed where I showed why Belfius failed at measuring satisfaction the right way, and 4 advice to avoid bad satisfaction measurement. The...

Read More
Road trip in west and south Iceland: an incredible experience
Sep30

Road trip in west and south Iceland: an incredible experience

This long post is a short report of our recent trip to Iceland. Making this trip was part of the good resolutions I took in 2016 and I’m so happy I did it. I’ve already explained briefly what I learned from this trip in another post. Before you scroll down, please note none of the pictures below were photoshoped in any way. I hate photoshoped images and the effects I create are limited to those I can obtain with filters...

Read More
Big Data can save lives
Jun06

Big Data can save lives

At the conference organized together by Microsoft Europe and Louvain University, Adeline Decuyper proposed a fresh look at Big Data. She rightly made the point that Big Data can also serve non commercial purposes and contribute to Greater Good. She gave some amazing examples of how cell phone data can be used in a variety of settings to improve the lives of millions of people and even save lives. Big Data applied to mobility issues...

Read More
Is Humanity lost ?
Mar04

Is Humanity lost ?

In an article published two weeks ago I was explaining my pessimism with regards to the directions taken by Society. For those who know me this is not really surprising; my high optimism phases alternate with some more pessimistic ones, that force me to gain perspective on my role in the Society and my work as a market researcher. This is a rather healthy alternance. So after my pessimism phase of last week I consoled myself with a...

Read More