Articles filed underBank and insurance
Customer satisfaction and paid customer service: a contradiction?
By Pierre-Nicolas Schwab •
There was a time when customer service was the cornerstone of customer satisfaction. But the Covid crisis happened, and some companies, which were used to being different thanks to a free service, had to rethink their strategy. This is the case of BNP…
Fintech: a look back at 2020, perspectives and trends for 2021 [Interview]
This article takes stock of the year 2020 for fintech with Xavier Corman, the FinTech Belgium administrator. In the first part, we discuss the impact of the Covid crisis on fintech activities (and in particular, fund-raising) before discussing trends in InsureTech, RegTech, and…
Connected insurance: reliability of connected wristbands and hacking
In today's article, we will talk about the reliability of connected Fitbit wristbands and how they are being hacked. The phenomenon is still not very widespread in Europe, but in the United States, it has become a real problem. It…
[Podcast] FinTech trends with Jean-Louis van Houwe (Fintech Belgium)
By Pierre-Nicolas Schwab •
For this last podcast of the year 2019, we welcome Jean-Louis Van Houwe, founder and CEO of Monizze and Chairman of the Board of Directors of FinTech Belgium. Jean-Louis Van Houwe reviews the need to structure the FinTech scene, the…
Market research: the evolution of credit card ownership in Europe
By Pierre-Nicolas Schwab •
If you need to realise market research in the financial sector or on more generally on a B2C market, the data below may be of some help. I compiled data on credit card ownership in Europe to better understand the…
Impact of artificial intelligence in the retail, media and insurance sectors
By Pierre-Nicolas Schwab •
On the invitation of Philippe Warzée, editor-in-chief of Pub.be, I was pleased to present my latest thoughts on the impact of artificial intelligence in the media, retail and insurance sectors. The presentation started with a brief historical overview of recommendation…
Customer satisfaction : Bpost Bank makes basic marketing mistakes
By Pierre-Nicolas Schwab •
Admittedly, interest rates are at their lowest. Certainly, the savings of Belgians have never been so high. Indeed, the banking sector is under pressure. And yes, bpost is not doing well. But is it really enough to explain that Bpost…
Market research : cashless payments are taking up in Germany
Personalized car insurance has unexpected effects on customers behaviors
Belfius : 95,25% customer satisfaction. Can you believe it?
Market research : Norwegians don’t want personnalized insurance
Vitality offers Apple watch to monitor your activity : one more insurance into big (health) data
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