Articles filed underHospitality
Bankruptcies: A comprehensive analysis of the situation in Europe
By Pierre-Nicolas Schwab •
We analyze the latest figures on business failures and their evolution over the past few years. We reveal the symptoms and root causes of bankruptcy and confirm the value of market research and a differentiated marketing strategy.
[Podcast] Jérôme Grimonpon entrepreneurial career path, chocolate maker of the year 2020
Jérôme Grimonpon was elected Chocolatier of the Year 2020 by the Gault&Millau guide. It is a very endearing, humble personality that I had the opportunity to interview in this podcast. Together we look back at his career as an entrepreneur…
[Podcast] San Hoon Degeimbre puts people at the heart of his success
San Hoon Degeimbre is the double-starred chef of the restaurant l'Air du Temps. It is less well known that he is also at the head of 5 other establishments open between 2015 and 2019. In this podcast recorded in February…
[podcast] How this different restaurant became number one on TripAdvisor.
By Pierre-Nicolas Schwab •
In this new podcast, we will talk about the exciting story of a gastronomic restaurant (the 65 degrees) that employs people with Trisomy 21 and other mild disabilities. Its co-founder, Adelaide Aymer, takes stock with us of the first year…
Hospitality: why it’s important to answer online customer reviews
By Pierre-Nicolas Schwab •
Social media is an unmissable way to connect customers and firms. It has also become a privileged channel to raise complaints and engage in positive and negative word-of-mouth. In today's article we propose to analyse one aspect of electronic word-of-mouth…
Customer experience: this restaurant offers a digital detox
By Pierre-Nicolas Schwab •
During a dinner with a customer, I witnessed an unusual but nowadays widespread scene. A couple, sitting a few tables away from us, spent their evening on the phone. Even though they were sitting opposite each other, the conversation only…
![Illustration of our post "[Podcast] Jérôme Grimonpon entrepreneurial career path, chocolate maker of the year 2020"](/blog/app/uploads/chocolat-jerome-grimonpon_TN.jpg)
![Illustration of our post "[Podcast] San Hoon Degeimbre puts people at the heart of his success"](/blog/app/uploads/air-du-temps-san-hoon-degeimbre.jpg)
![Illustration of our post "[podcast] How this different restaurant became number one on TripAdvisor."](/blog/app/uploads/number-1.jpg)
