Articles filed underHospitality
[Podcast] Jérôme Grimonpon entrepreneurial career path, chocolate maker of the year 2020
By Pierre-Nicolas Schwab •
Jérôme Grimonpon was elected Chocolatier of the Year 2020 by the Gault&Millau guide. It is a very endearing, humble personality that I had the opportunity to interview in this podcast. Together we look back at his career as an entrepreneur…
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[Podcast] San Hoon Degeimbre puts people at the heart of his success
San Hoon Degeimbre is the double-starred chef of the restaurant l'Air du Temps. It is less well known that he is also at the head of 5 other establishments open between 2015 and 2019. In this podcast recorded in February…
[podcast] How this different restaurant became number one on TripAdvisor.
In this new podcast, we will talk about the exciting story of a gastronomic restaurant (the 65 degrees) that employs people with Trisomy 21 and other mild disabilities. Its co-founder, Adelaide Aymer, takes stock with us of the first year…
Hospitality: why it’s important to answer online customer reviews
By Pierre-Nicolas Schwab •
Social media is an unmissable way to connect customers and firms. It has also become a privileged channel to raise complaints and engage in positive and negative word-of-mouth. In today's article we propose to analyse one aspect of electronic word-of-mouth…
Customer experience: this restaurant offers a digital detox
By Pierre-Nicolas Schwab •
During a dinner with a customer, I witnessed an unusual but nowadays widespread scene. A couple, sitting a few tables away from us, spent their evening on the phone. Even though they were sitting opposite each other, the conversation only…
![Illustration of our post "[Podcast] Jérôme Grimonpon entrepreneurial career path, chocolate maker of the year 2020"](https://5cc2b83c.delivery.rocketcdn.me/app/uploads/chocolat-jerome-grimonpon_TN.jpg)
![Illustration of our post "[Podcast] San Hoon Degeimbre puts people at the heart of his success"](https://5cc2b83c.delivery.rocketcdn.me/app/uploads/air-du-temps-san-hoon-degeimbre.jpg)
![Illustration of our post "[podcast] How this different restaurant became number one on TripAdvisor."](https://5cc2b83c.delivery.rocketcdn.me/app/uploads/number-1.jpg)
