Articles filed underTransportation
Covid-19: how to ensure social distancing in retail stores and airports?
By Pierre-Nicolas Schwab •
What are the best techniques to ensure social distancing in private and public spaces (shops, airports, public transport)? This is the question we answer today in this podcast by interviewing an expert, Dr Flurin Hänseler. His research work is devoted to…
COVID-19: 7 specific impacts on the future of the aviation sector
Drastic reduction of fleets, staff cuts, accelerated closure of unprofitable subsidiaries, adjustments to security measures and sluggish demand. This is what awaits the airline industry. The COVID-19 crisis will have an impact for years, and the market will take years,…
Belgian railways CEO attacks bad results of satisfaction survey
Trains’ punctuality is a strong indicator of customer (dis)satisfaction whatever the country. In countries where trains are still operated by public organizations (France, Germany, Belgium, …) operational objectives are usually set by the State to guarantee that efforts are put…
iDTGVMax: What is the hidden agenda of the French railways?
By Pierre-Nicolas Schwab •
The French railways company (SNCF : Société Nationale des Chemins de Fer) made the news this week when it announced the launch for an unlimited offer with its iDTGV. For 59.99€ per month, travelers would be allowed to take online…
Google Glass used by SNCF to enhance customer satisfaction
By Pierre-Nicolas Schwab •
This article is primarily about the use of Google Glass to enhance the customer experience. But let me first start by dealing with the iWatch (sorry … it’s the Apple Watch). The long awaited Apple watch got finally revealed on…
