Successful business practices regarding the management of customers complaints include the diffusion of the information within the organization.
After I reported on my fight against Mobistar, I was wondering whether their most exposed (in terms of visibility) customer service would have been informed.
I decided to ask send a tweet to Mobistar’s Twitter account to ask about the warranty for accessories purchased from them.
Guess what … same question, same answer, same punition.
My take:
No need to investigate further. Mobistar just doesn’t care about customers and I’m amazed to hear and see about their latest advertising campaign claiming the benefits of partnering with them.
