Articles filed underLogistics and supply-chain
Amazon is seeking to transform the competitive landscape in logistics
By Pierre-Nicolas Schwab •
As early as 2014, we announced that Amazon would become a competitor to traditional delivery companies such as DHL and FedEx. The last five years have proven us right. After launching its network of automatic lockers, Amazon is putting additional…
Zalando free-returns policy drives customer loyalty up
Online retailer Zalando has announced revenues of €4.5b in 2017, up 23% from the year before. Despite a slight decrease of its Ebit (from 5.9% to 4.7%-4.9%), profits before taxes will be over €200m. This is a very solid result…
Walmart wants to deliver you IN your home
It should be always easier for people to order online, and in particular the delivery should be a smooth experience. Market researches show that delivery is actually a real pain point and the source of many complaints (delivery times longer…
Will Amazon revolutionize supply-chain management?
By Pierre-Nicolas Schwab •
Two years ago we were analyzing on this blog the rise of a new logistics giant : Amazon. Amazon was successfully testing new delivery experiences with DHL and Audi. We also predicted Amazon was ready to compete directly with the…
Customers are the last hurdle to remove for a smoother supply-chain
By Pierre-Nicolas Schwab •
The Nespresso Prodigio case shows that companies are trying to remove the last uncertainty factor to maximize loyalty. This factor is the customer himself. It’s not a bad idea indeed. Rather than building complex algorithms to predict customers’ behaviors, why…
