Articles filed underConsumer behavior
Trendspotting: What is nomadism?
By Pierre-Nicolas Schwab •
Market research is partly based on the investigation of past, current and future consumption trends that may support business activity. Trends research can be seen as a component of the PESTEL analysis which aims at studying all aspects of a…
Innovation in the postal industry : the self-service trend
We reported that the postal industry, not see by many as one of the most innovative sector, is actually trying new ways to better fit into consumers’ behaviors. Two recent Esmerk press releases confirm that the self-service trend is extending…
How to use customers’ habits to increase customer loyalty
Customer satisfaction is now subject to controversy as far as its effect on customer loyalty is concerned. As we recalled in a presentation on loyalty strategies, customer satisfaction accounts for a maximum of 10% in customer retention. What this means…
