Personalising customer relations: how to gain trust and data?
The recommendation algorithms promise marketers to achieve their Holy Grail: that of personalised relationships with all their customers at a reasonable price. Since the quality of customer relations is a decisive factor for customer satisfaction and loyalty, algorithmic recommendations, therefore, represent the promise of quality interactions with customers and meaningful marketing actions. However, large-scale customisation can only be achieved by using customer data and the digital traces they leave behind. In a world where privacy awareness...
Belgian Data Alliance : media and telecom team up against GAFA
Google and Facebook are the two largest advertising platforms worldwide and they capture most value of the online advertising market. This duopoly is ripping away value from incumbents as brands are shifting advertising budget from incumbents (telecom operators, broadcasters, …) to make deal directly with Google and Facebook. With such a power of negotiation, is it really a surprise that incumbents are joining forces to propose alternative solutions and bring a credible offer on the market?...
Media research : 4 data journalism projects worth knowing
As part of the Big Data Initiative (which I’m chairing) of the European Broadcasting Union, a conference was organized on 26 and 27 February 2019 in Munich to discuss the latest members’ projects in the field of data journalism. Although more than a dozen presentations related to this topic twere given, I chose to report and compare in this article only 4 of them that are extremely concrete and launched each in a different country. Those...
Uber wants your data to support its own (ghost) kitchen business
This is one of the most interesting articles I’ve read in a past few weeks. Nick Abouzeid’s article on Medium is a excellent, well researched article that sheds light on trends in the shared economy business that are yet unknown in Europe. Abouzeid starts with a 3-part analysis of Uber’s recently launched own credit card and the strategy behind it Part 1 : Uber has its own credit card You may not know it but Uber launched...
New Twitter conditions give you a glimpse into how and which personal data collected
On 20 May 2017 Twitter sent an email to its users announcing that new terms and conditions apply. These changes largely apply to data usage, personalization and targeted advertising. One can’t really say it’s a revolution, but at least it’s a first step towards more transparency (something much needed in the field of Big Data). And the new privacy parameters give you an idea of how the personalization algorithms of twitter work and which kind of...
Market research : data strategy for European broadcasting organizations
On the occasion of the 2nd annual EBU Big Data week held in Geneva on 21 and 22 March 2017, the results of a pilot survey on the state of Big Data among broadcasters was revealed. The survey results are based on answers from 33 broadcasting organizations. Here are the key results to be remembered : 2/3 of surveyed members say data is important or very important for their organizations only 1/3 say Big Data is...
How data vulnerability affects firms’ performance and how to remedy it
Everyone talks about privacy. But what is it really ? A recent article in French economical journal “La Tribune” built upon two recent BCG reports (here and there) on data protection and privacy to question firms’ practices around data privacy 62% of French people surveyed by BCG said companies don’t respect the private character of their data. Yet, what is privacy ? Most people will claim they know but once you scratch the surface you quickly...
Recommendation algorithms : how big is the Filter Bubble in actuality
Recommendation algorithms have been accused to trap users in a filter bubble, to promote the balkanization of information and hence to reduce serependity. The biggest opponent of recommendation engine is probably Eli Pariser who invented the very term of “filter bubble”. Despite very convincing arguments in his 2011 book, Pariser somewhat failed at backing his theory with figures (which is perfectly understandable given the novelty of this topic back in 2011). What we propose to do...
Data Scientists are NOT the solution
In a recent meeting with Big Data managers in the broadcasting industry, one complaint came over and over again. Data scientists have no feeling for business, and business people even less for statistics and Big Data. How to bridge the gap was the central question. Correlation doesn’t mean causation The lack of business understanding is especially visible when it comes to building predictive models. Too often data scientists will only look for correlations without checking that...
Will banks sell your data to retailers?
Your bank knows a lot about you and, as a matter of fact, the banking sector has been investing huge amount in Big Data for years. Similarly retailers know also a lot about you through the purchases you make. Is the next step a merger of data from both world to enhance behavior predictability ? This is the subject of an article on Visionary Marketing. However, unlike you may think, the idea of using banking data...
On the importance of data obsolescence
Short before Christmas I decided to send a few emails to re-connect with some of my fellow colleagues, acquaintances and clients of the past. I also used that occasion to ask those contacts one particular question for a market research we were conducting in Belgium for a telecom operator. We were having difficulties recruiting respondents for face-to-face interviews and in those cases I use to leverage my network to speed up the recruiting phase of the project....
Data Mining: does your insurance spy you on Facebook?
Have you ever thought that what you post on Facebook may have a direct financial impact on the price you pay for products and services? You may want to read further if you want to find out why. We just started an amazing assignment in the field of CRM, Big Data and data mining. On this occasion we’re exploring various way to exploit data from different sources: Facebook, Twitter, connected objects, …. During a group discussion...
Data Mining : a concrete example for SME’s
In 2015 one of the topics we would like to discuss more often on this blog is data mining. You have all heard about Big Data, data mining, business intelligence ; but what those terms really cover remains mysterious for most of us. I guess there is also a desire to keep these terms opaque and fuzzy so that they actually seem complicated and reserved to specialists. But is it really the case? Everyone can do...
How and why data analysis can help increase your profitability and fuel your growth
We are currently doing several big data-based assignments for very various clients and we’d like to share with you common mistakes that are often made by companies when considering analyzing their data. Mistake #1: where is my data? First of all what we see is that most companies have a HUGE problem finding their data. Either they don’t have collected data at all (which often is the case in retail environments and we know brands with...
Qualitative and quantitative research: differences and uses
In this article, I explain the differences between qualitative and quantitative approaches. You’ll find a summary and concrete examples to help you choose the right methodology.
Hawthorne Effect: definition, impact, examples
The Hawthorne effect is a psychological phenomenon. It has important implications for the techniques used in market research, particularly in qualitative interviews and surveys. The Hawthorne effect is the observation that individuals change or improve their behavior when they are aware of being observed. In this article, I review the interesting history of the discovery of the Hawthorne Effect and its effects on qualitative and quantitative research. Contact the market research agency IntoTheMinds Hawthorne Effect: A surprising story The Hawthorne Effect has...
Hawthorne Effect: definition, impact, examples
The Hawthorne effect is a psychological phenomenon. It has important implications for the techniques used in market research, particularly in qualitative interviews and surveys. The Hawthorne effect is the observation that individuals change or improve their behavior when they are aware of being observed. In this article, I review the interesting history of the discovery of the Hawthorne Effect and its effects on qualitative and quantitative research. Contact the market research agency IntoTheMinds Hawthorne Effect: A surprising story The Hawthorne Effect has...
6 B2B trends to succeed in 2023 despite uncertainty
What will be the key B2B trends in 2023? The year 2022 was a tough one, but 2023 is likely to be even tougher. In this article, I share my concerns and hopes to stay the course in a storm that some call “perfect.” In particular, I reflect on strategies to go after B2B customers and to catch competitors off guard. Anticipate your market trends with our market research If you only have 30 seconds We...
![Qualitative research: definition, techniques, examples [Guide 2023].](https://www.intotheminds.com/blog/app/uploads/interview-qualitative-market-research-240x240.jpg)
Qualitative research: definition, techniques, examples [Guide 2023].
Qualitative research is a generic term that refers to several techniques (individual interviews, focus groups, observations) that aim to discover the factors that may influence behavior. We have created this guide to be as complete and concise as possible. We have focused on the most important topics related to quantitative research. You will find answers to practical questions with many real-life examples from our experience as a market research agency. Contact us to carry out your...
Marketing 4.0: origins, advantages and advice
Marketing 4.0 is a new marketing vision: more inclusive, personalized, and effective. This type of marketing is a formidable asset in your inbound marketing strategy. Author Philip Kotler first used the term in 2017. This new digital marketing era follows 3 generations of processes from marketing 1.0 to 3.0. Here, the four objectives are to define and contextualize marketing 4.0 before presenting its advantages and advice. Contact us to conduct your customer loyalty research ...
Facebook 2022 statistics: teens no longer use Facebook
TikTok has replaced Facebook in the hearts of teenagers. The share of 13-17s using Facebook dropped from 72% in 2015 to 34% in 2022. This is what research, published in early August in the United States, reveals and passed unnoticed. It tells us a lot about the latest Facebook statistics. Use of social networks by young Americans: all the statistics 95% of teenagers are using YouTube in 2022 Tik Tok is the 2nd most popular social network for...
17% error rate: the truth about social network surveys
Realizing a survey requires real technical expertise. The easy access to captive respondents on social networks has pushed some market research institutes to propose methodological shortcuts whose effects are now clearly visible. Research published in Nature shows all the limitations of Facebook surveys. A sample of 250,000 respondents to a Facebook survey led to an error of 17%. The size amplifies the sample bias. This is the Big Data Paradox. Summary Introduction Social network surveys less accurate than standard methods Larger sample size...
![Nudge marketing: examples, definitions, detailed analysis [Guide 2022]](https://www.intotheminds.com/blog/app/uploads/nudge-marketing-240x240.jpg)
Nudge marketing: examples, definitions, detailed analysis [Guide 2022]
Nudge marketing is the set of techniques that allow us to push human beings to adopt certain behaviors for marketing purposes. Useful in the context of social marketing, we can also use nudge marketing to encourage behaviors that are detrimental to the person’s interests. These are called “dark patterns,” legion in mobile applications and video games. This article will review the origin of the word nudge, the definition of nudge marketing, and then offer you many commented examples of...
![ETL: comparison, selection criteria, advice [guide 2022]](https://www.intotheminds.com/blog/app/uploads/ETL-extract-transform-load-240x240.jpg)
ETL: comparison, selection criteria, advice [guide 2022]
ETL: Extract – Transform – Load. These 3 words alone summarize the functionalities that software solutions belonging to this family must fulfil. THEREFORE, an ETL tool is a software that simplifies data preparation, local or on the cloud. The latter focuses on realizing 3 types of operations on data: (1) extracting them from files of different natures; (2) transforming and enriching them to prepare them for exploitation; (3) reloading them into another system so that they can be...
Operational Marketing: definition, tools, performance measurement
Operational marketing is a crucial area impacting the performance of companies. It is the marketing actions taken to achieve the objectives defined by the marketing strategy. Ahmed et al. (2014) emphasizes in their research that the internal resources related to marketing and operations are an essential point of the performance and competitiveness of a company. This impact is notably moderated by economic conditions and top management’s involvement in creating and providing marketing and operational resources. If you only...
Reinventing the museum experience with eye-tracking
The customer experience in museums is mostly the same for everyone. It is linear. Our major cultural institutions do not propose differentiated customer experiences. The emerging use of Big Data in the museum space makes it possible to apprehend all the variations in visitor behaviour and to glimpse ways of improving it. In this article, I develop the idea of using eye-tracking to understand better how art is consumed and to propose new visitor experiences. Si If you...
Qualitative research on Chinese tourists undermines stereotypes
Are the leading museums doing enough to understand the customer experience they offer? In this article, I have looked at the use of Big Data to understand visitor expectations better and increase satisfaction. Even without Big Data, it is possible to have a better understanding of one’s “customers”. Proof of this today with qualitative research on Chinese tourists at the Palace of Versailles. If you only have 30 seconds Cultural institutions have a lot to gain from studying the...
Podcast: impact on SEO and traffic. Feedback after 3 months
Ten episodes of my podcast are in the box. What are the lessons I have learned from them? In particular, what was the impact of the podcasts on my SEO? I started podcasting as a complement to my SEO strategy. After three months and 15 episodes recorded (they are all broadcast), I draw the first conclusions. Audience, difficulties, I talk about everything without taboos, and I will read to you exclusively the evolution of the figures...
![[Podcast] 30 years of advertising history with Bruno Liesse](https://www.intotheminds.com/blog/app/uploads/man_writing_advertising_on_a_book-240x240.jpg)
[Podcast] 30 years of advertising history with Bruno Liesse
In this podcast, we continue our musings on advertising in general and digital advertising in particular (if you haven’t listened to it yet, we also recommend our podcast with Paul Lee, Director of Media & Telecom Research at Deloitte). For this podcast, we have invited a media and advertising specialist in the person of Bruno Liesse. His 30 years of expertise in the field give us a comprehensive look at developments in the industry. Together with...
In search of Carlo Crivelli in the Marche region (Italy)
For once, I would like to share with you something other than marketing and Big Data. In the same way that I have shared my adventures in Iceland, this year I opted for a cultural holiday with my family. And what could be more complicated than to interest a 9-year-old child in Art in general and painting in particular? It was, therefore, necessary to deceive to combine the interests of the adults and children. It was...
Market Research: how much does it cost?
Here is a question we are always asked: “How much does market research cost?“. And our answer is always the same: “The cost of any market research is the same as the price of a car. It can be a small city car or a Rolls-Royce, a second-hand car or a new one. It is up to you to decide”. That answer is not very satisfactory, is it? It is obvious that this is a tailor-made...
Impact of artificial intelligence in the retail, media and insurance sectors
On the invitation of Philippe Warzée, editor-in-chief of Pub.be, I was pleased to present my latest thoughts on the impact of artificial intelligence in the media, retail and insurance sectors. The presentation started with a brief historical overview of recommendation algorithms, perhaps the most widespread type of algorithms around. After this introduction I dealt with 3 use cases : Netflix (media sector), coupons in the retail sector, and health insurances. I followed with an analysis of...
Online questionnaires in market research: beware of convenience samples
We have recently devoted an article to the mistakes that should not be made when carrying out online market research (what is commonly called an online “survey”). One of these errors was the use of a convenience sample. In today’s article, we return to this term and explore the subject further to enable you to achieve more reliable results when conducting your market research. Convenience sample Rented panel the difficulty of the implementation may be...
IntoTheMinds offers market research services in France
We are happy to announce that we opened in July our office in Paris to be closer to our French customers. Located in the 9th district of Paris (13-15 rue de Taitbout), a stone’s throw from the Opera house, offers facilities to welcome clients, conduct focus groups as well as face-to-face interviews. Our Paris base camp also offers us an opportunity to take a closer and more continuous look at the vibrant retail scene. As you...
How to do market research? Phase 6: quantitative techniques
How to do market research? The answers to this complex questions can be found in our online guide. After discussing qualitative techniques in our previous episode, we will deal today with the quantitative market research phase (which is the sixth phase of our 7-phase market research methodology). You can find the previous episodes here : Introduction, Phases 1, 2, 3, 4, and 5. Read step 5 of our market research methodology What is quantitative market research?...
Market research: the 5 trends that will shape the future of retailing
Our most recent market research has identified 5 trends that will shape the future of retailing. Technology and tools to enhance decision making Innovations in visual display to make customers’ purchase decisions easier Differentiating customer experiences Collection of data at massive scale (Big Data) and their usages Use of analytics to improve profitability Case studies In today’s article we will discuss and illustrate each of those 5 market trends. This article was last updated in March...
![What do customers expect from downtown stores? [Survey]](https://www.intotheminds.com/blog/app/uploads/retail-shopping-covid19-60x60.jpg)
![Colruyt champion of price changes [Research]](https://www.intotheminds.com/blog/app/uploads/pricing-60x60.jpg)
![In-store digital: customers want efficiency [Survey]](https://www.intotheminds.com/blog/app/uploads/flagship-store-lacoste-paris-champs-elysees-14-60x60.jpg)
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![Pay the true price for your coffee at Albert Heijn [Nudge Marketing]](https://www.intotheminds.com/blog/app/uploads/true-price-albert-heijn-4-60x60.webp)
