10 french media groups just announced that they will be launching a shared ID service aiming at making users’ life easier. The idea is to allow user to have a single account (email address, password) to access all media websites. This new service is due in the summer of 2019 and will cover 80 websites edited by those 10 groups (Le Figaro, Altice, L’Équipe, M6-RTL, Lagardère Active, Czech Media Invest France, 20 Minutes, Les Échos-Le Parisien, Le Point and Radio France).
While the idea seems compelling on paper, its very nature suffers drawbacks that will impede its success. Read this article to understand why reflecting on past failures would have been crucial to ensure success.
Shared ID : an old idea that has already failed
The idea of a shared login among media groups has already been at the heart of a projct launched in Belgium in 2012. The project, called “media ID”, counted 37 websites and 8 media groups in July 2015. It ceased to exist in 2017.
As Iko Picone writes in Reuters’ Digital News Report :
“Ironically, in early 2017, the big publishers pulled the plug on Media ID, a single sign-on system across the big Flemish news sites, regarded as MiX’s flagship project, which enjoyed over €2m in subsidies.”
The advertised benefits of Media ID
Yet, the benefits advertised by Media ID were the same as what we can read from its French counterpart (the least we can say is that these benefits were at that time far more tangible and less fluffy than what the French consortium has communicated on for the moment). These were :
- PRIVACY-PROOF : Full ownership of personal data via My Media ID
- EASY-TO-USE : Connect to your favorite media with only one Media ID
- SECURE & TRUSTWORTHY : Endorsed by all Belgian media brands
Why Media ID failed
The peculiarities of Belgium (2 languages, small market) certainly played a role in the failure of the Media ID initiative (in particular the lack of commitment and courage that prevented this initiative from being countrywide).
Although setting-up a sectorial initiative is still a valid business idea and makes perfect sense for players active on that market, consumers’ needs should have been better analyzed (hence the need for good market research). Here are a few factors that certainly played a role from a consumer viewpoint :
- creating an ID is still a hassle : what is the added value for the user ?
- Are the benefits of logging in clear and understood ?
- is there added value from the consumer of going from one site to the other with the same login ?
78 percent of users get the majority of their news from a single publication, and 94 percent get a majority from at most two sources.
Why the benefits put forward for the French shared ID have little value
To understand the value that a shared ID across different media sites can represent, we need to explain the correlation that exist between beliefs and news consumption.
Gentzow and Shapiro (2010) have coined the term “Ideological Segregation” and have produced several very interesting pieces of research, one of which is entitled “Ideological Segregation Online and Offline”. The starting point of their work is Sunstein’s book Republic 2.0 and Pariser’s theory on filter bubbles.
In their 2010 paper they write :
“The Internet makes it easy to consume news from multiple sources. Of course many people do get news from only one source, but these tend to be light users, and their sole source tends to be one of the large relatively centrist outlets. Most of the people who visit sites like drudgereport.com or huffingtonpost.com, by contrast, are heavy Internet users, likely with a strong interest in politics. Although their political views are relatively extreme, they also tend to consume more of everything, including centrist sites and occasionally sites with conflicting ideology. Their omnivorousness outweighs their ideological extremity, preventing their overall news diet from becoming too skewed.”
Most users consume news from a very limited number of news outlets
The works by Gentzow and Shapiro (2010, 2013, 2016) is taken over by Flaxman, Goel and Rao (2016) remarkable paper entitled “Filter Bubbles, Echo Chamber, and Online News Consumption” in which they conclude that “78 percent of users get the majority of their news from a single publication, and 94 percent get a majority from at most two sources.”
Here is the weakness of a shared login : users don’t display a natural tendency to consume from various news outlets. Hence the value they’ll get from a shared login will remain very limited.
Why a shared non-mandatory login among media websites is likely to fail
If the benefits of a shared ID among media groups are clear (better targeting for advertising campaigns, lower dependence on Facebook Connect, i.e. more money), we see several reasons why it is likely not to be adpted by users
Few users have already a login
The percentage of paying customers on news outlets remain low. The 2018 Reuters Digital News report estimates that an average of 14% only have paid for news in the last 12 months. It means that 86% of users on average consume news without paying. In the absence of subscription to access content users will remain reluctant to create and use a login (except if it’s mandatory).
There are likely very few users consuming from different news outlets
The studies mentioned above show clearly that an overwhelming majority of users don’t consume from more than 2 websites. The benefit put forward of “logging in more rapidly to several websites” is therefore at best very weak, at worst non relevant. With 94% of users consuming news from only 2 websites in the US, the likelihood is pretty high that this statistics will also apply to France and that users will not show a tendency to consume from more than 2 websites. Think about your own behavior and habits: you probably go to the same 2 websites to get informed, don’t you? And the likelihood that you don’t log in to get informed is also pretty high.
Our guess is that an outlet like Le Figaro has at max 10% of logged in users (Reuters’ average for France is 11%). Converting the remaining 90% looks like an insurmountable task.
Benefits of logging in are unclear for the users
The announced benefits of logging in are weak. Bertrand Gié, a Director at Le Figaro, explained in an article that users who be able to resume their reading on another device. Whereas this functionality makes sense for video or audio programs, its relevance for article is questionable to say the least.
Benefits from crossed consumption are null
Apart from the easiness to connect to several media outlets, the added value for the user of using a shared login is non-existant. The alliance foresees to share only the email address of the user which will prevent them from recommending them content from other members’ websites that they may be interested in. This is all the most pity since data portability is an integrant part of GDPR.
Shared login is a growing trend among media groups which are lookin for ways to depend less on Facebook. There are discussions ongoing in the UK to hve such a shared login, and two systems (NetID and Verimi) are already coexisting in Germany.
The French project follows this trend but fails to propose any added value to the consumer. This project seems to revolve only around media outlets’ interest for targeted advertising.
We believe that the lack of focus on real consumers’ benefits will impede the odds of success of this project.
Image : shutterstockTags: media