Market research news
The blog of the market research agency IntoTheminds lists opinionated articles, examples of alignment with marketing theory, highlights and bad buzz, carefully selected by Pierre-Nicolas Schwab, his team and influential experts.
Market research : organic food « baskets »
By Pierre-Nicolas Schwab •
In 2009 we analyzed the market (link in French) of organic fruits and vegetables baskets in Belgium . We anticipated that some of the players on the market would soon die. What did actually happen ? Consolidation happened In 2009 the…
Interview of Kenny Martineau, the million-viewer unsatisfied customer
By Pierre-Nicolas Schwab •
If you don’t know who Kenny Martineau is, may we kindly suggest you read this article first. IntoTheMinds: Kenny, what does "customer satisfaction" mean to you? Kenny Martineau: As far as the Crédit Mutuel is concerned I can’t really understand…
Videos are excellent (and effective ways) to complain
By Pierre-Nicolas Schwab •
In an earlier post we talked about David Carroll, a musician whose guitar was broken by United Airlines. The company proved very bad at managing his complaint and he found no other way than to compose a song (eventually seen…
Which perspectives for firms’ bankruptcies in 2014
By Pierre-Nicolas Schwab •
More than 11000 firms went bankrupt in Belgium in 2013. Will 2014 be as bad as 2013 ? Bankruptcies all-time high in Belgium 11052 bankruptcies and 27912 jobs lost: those are the sad figures of bankruptcies in Belgium for the…
Johnny Thijs: Belgium looses all-time most successful CEO in postal world
By Pierre-Nicolas Schwab •
Political debates about the salary of bpost CEO will deprive Belgium of one its all-time most successful manager. As our article reveals, Johnny Thijs has outperformed all main postal operators CEO in Europe. Johnny Thijs salary: a political debate On…
24/05/2008 – 10/01/2014 : almost 6 years of blogging already
By Pierre-Nicolas Schwab •
As most of you noticed we launched a new version of the blog just before Christmas. It’s now the third version in 6 years. The story of this blog on marketing started on May 24th 2008 as a blogspot presence…
How and why data analysis can help increase your profitability and fuel your growth
By Pierre-Nicolas Schwab •
We are currently doing several big data-based assignments for very various clients and we’d like to share with you common mistakes that are often made by companies when considering analyzing their data. Mistake #1: where is my data? First of…
Here’s why Aigle’s new marketing strategy works amazingly well
By Pierre-Nicolas Schwab •
One of the advantages of having a strong brand is that meaningful diversification can enable you to unlock growth. Here’s the example of Aigle, an historic brand of rubber boots which has diversified into side products. Aigle has manufactured its…
Looking back at one year of blogging
By Pierre-Nicolas Schwab •
Back in 2012 (on Dec 31st to be precise) I drew the conclusions of the past year and took some decisions related to the future of this blog. My commitments revolved around 3 axis : More structure in our blog…
How to: define your pricing
By Pierre-Nicolas Schwab •
A question that comes always back from our clients is how to set up the prices of their products (this is less relevant for services). What I'm really astonished about is how some entrepreneurs go candidly about defining their sales…
No market research for Subway stores
By Pierre-Nicolas Schwab •
Unbelievable but true. Subway offers no help to its franchisees and in particular give them no hint as to where to set up their store. Subway even declares they have no idea as far as the best locations for a…
Marketing strategy: use humor to create differentiation
By Pierre-Nicolas Schwab •
Life is not easy every day and a way to differentiate yourself from the crowd is to use humor. Read below the example of the Comfort Hotel group which uses humor at all levels as a marketing strategy for differentiation.…
The criteria used by banks to give or refuse loans to entrepreneurs
By Pierre-Nicolas Schwab •
The post we dedicated to our latest experience with banks led to many reactions and –this is also an interesting byproduct- to a peak in terms of visits. We’d like to thank here the readers who retweeted or shared our…
Crowdfunding: the consequence of banks not financing startups
By Pierre-Nicolas Schwab •
We have dealt already several times with crowdfunding on this blog. As I explained in a post not so long ago several alternatives exist (in terms of business model). I explained the model of Look&Fin (a relatively –yet with good…
Lessons learned on starting up a new store
By Pierre-Nicolas Schwab •
On Nov 4th 2013 we attended the Grand Opening of Ethnik, a client’s project which became reality after 13 weeks of intensive work. In lower-ranked locations, leverage customer loyalty Ethnik will enjoy an AAA location that we found near the…
Have customers become unsatisfied about low-cost services and products?
By Pierre-Nicolas Schwab •
There is something strange happening on the low-cost market. There is a rising wave coming in our direction and we begin perceiving the first signals of it. Camping sites, Ryanair, Supermarkets are all experiencing the same problems on the market…
Moving a shop to another location also requires market research
By Pierre-Nicolas Schwab •
When you set up a shop or small store, its profitability may be at stake when your immediate environment changes. Moving your store to another location may be the safest move to make but it requires that market research techniques…
Trendspotting: What is nomadism?
By Pierre-Nicolas Schwab •
Market research is partly based on the investigation of past, current and future consumption trends that may support business activity. Trends research can be seen as a component of the PESTEL analysis which aims at studying all aspects of a…
Three criteria to differentiate good and bad prospects
By Pierre-Nicolas Schwab •
Over the years I have developed a sixth sense for recognizing uninteresting prospects, those who consume your time and will have a zero ROI. Criterion 1: The emergency factor A prospect contacts you. It is urgent. He/She needs your offer…
Meeting with a great entrepreneur, Alain Milliat
By Pierre-Nicolas Schwab •
If you wonder what it makes to see his name printed on millions of products, just ask Alain Milliat how he feels. He’s managing the Alain Milliat company which produces 2,5 million bottle of juice per year. Alain is one…
Be responsive: a business strategy that works … if you apply it!
By Pierre-Nicolas Schwab •
Here’s a true story that many of you have already experienced and which resulted in a incredible feeling of frustration. It’s the story about looking for a company to provide a service or a product you need. Sending a request…
Will Ryanair really improve service quality to satisfy its customers?
By Pierre-Nicolas Schwab •
Michael O’Leary, the arrogant yet charismatic CEO of Ryanair, announced last week that the company would strive to improve customer service. "We should try to eliminate things that unnecessarily piss people off" and "A lot of those customer services elements…
Emerging trend on the food market : raw chocolate
By Pierre-Nicolas Schwab •
Among the 200+ exhibitors of the Gourmet Food&Wine fair in Paris on Sept 23rd and 24th 2013, our attention was caught by Rrraw, startup launched by Frédéric Marr to exploit the raw chocolate market trend. After having sold his previous…
The soon collapsing delicatessen market
By Pierre-Nicolas Schwab •
After visiting the Gourmet Food & Wine fair in Paris a strange feeling remains in my head: that of an endless repetition. I got bored. From booth to booth noting emerged as really different; everything was alike : exotic spices…
