Market research news
The blog of the market research agency IntoTheminds lists opinionated articles, examples of alignment with marketing theory, highlights and bad buzz, carefully selected by Pierre-Nicolas Schwab, his team and influential experts.
Media convergence : 2-day workshop in Mainz (Germany)
By Pierre-Nicolas Schwab •
I had the pleasure to be invited by the University of Mainz (Germany) to give a talk on the use of recommender systems in the broadcasting industry. The 2-day conference started on 16 October at the Chancellery of Rheinland-Pfalz in…
Market research : 190000 users surveyed on their connected future
By Pierre-Nicolas Schwab •
The Mozilla foundation released the results of a worldwide market research on digital lives. The survey was entitled "How connected are you?" and gathered answers from pretty much all countries around the world. In today's post I chose to focus…
Tips and tricks : using observation as a market research tool
By Pierre-Nicolas Schwab •
In our latest article we dealt with an experiment carried out by the Virginia Tech University that used innovative observation techniques to study human behaviors when faced with self-driving cars. Today we want to dig a little bit more on…
Market research : how to study reactions to autonomous vehicles
By Pierre-Nicolas Schwab •
This is one of the most difficult type of projet market research professionals may face: investigate consumers' behaviors in a situation that doesn't exist yet. In such situations ethnography (a qualitative market research technique) may be the right methodology to go for.…
Advertising : limiting cookie lifetime will destroy value
By Pierre-Nicolas Schwab •
Preliminary information : there are two competing rules for setting up maximal cookie lifetime. The European Commission (based a.o. on a proposal by CNIL) suggests to limit lifetime to 360 days whereas Google proposes 720 days. One year vs. two…
Is IoT a modern form of imprisonment ?
By Pierre-Nicolas Schwab •
In his book "Surveiller et Punir" ("Discipline and punish" in English) Michel Foucault shows the evolution of the justice system, from one that punishes the body (including painful death sentences or mutilation) to one that punishes the individual by restraining…
Opaque 3rd-party algorithms : a business opportunity
By Pierre-Nicolas Schwab •
For some businesses algorithms have become instrumental to their strategy as a whole and their marketing strategy in particular. These algorithms are a well-kept secret and businesses have emerged that sell their knowledge on the inner working of those algorithms.…
Market research : authentication on media website, a growing trend
By Pierre-Nicolas Schwab •
As announced in an earlier article of this blog, I organized a 2-day conference on Single-Sign-On at RTBF (read more here). From a market research perspective this conference allowed participants to clearly understand that SSO was a growing trend among…
behavioral economics : how beliefs influence consumers’ behaviors
By Pierre-Nicolas Schwab •
As you all know the purpose of behavioral economics has been to show how irrational consumers' behaviors can be as opposed to the assumption of rationality from the economics field. This has resulted for instance in nudges as a sub-discipline…
How Delhaize Urban Farm fits into their marketing strategy
By Pierre-Nicolas Schwab •
Supermarkets Delhaize are known for a marketing strategy based on differentiation : premium products and a broader assortiment are part of Delhaize DNA. Delhaize has also invested for several years in its branding and has started positioning itself as a respectful brand.…
How to write a blog like a pro : my blog routine
By Pierre-Nicolas Schwab •
People ask me regularly how I manage to publish 3 articles per week in 3 languages. A large part of this is due to my writing routine. Here's how I manage to get it done quickly Limit your topics and…
Combining ethnography and Big Data in market research : a real example
By Pierre-Nicolas Schwab •
Qualitative research techniques have inherently an ethnographic background that many market research firms tend to ignore. Qualitative techniques are there to help researchers discover what's going on and build their assumptions. This is exactly what we tried to do when…
Walmart wants to deliver you IN your home
By Pierre-Nicolas Schwab •
It should be always easier for people to order online, and in particular the delivery should be a smooth experience. Market researches show that delivery is actually a real pain point and the source of many complaints (delivery times longer…
A nudge at Brussels airport : WWF Panda wins charity competition
By Pierre-Nicolas Schwab •
We talked about nudges this week on this blog (see our article on the Icelandic nudge to promote public safety). Today I'd like to give you another insight into behavioral economics and show you how human behavior can be influenced…
Make big data and algorithms part of the public service media eduction plan
By Pierre-Nicolas Schwab •
On 6 October 2017 I was invited by the Eurovision Academy to give a speech at their General Assembly in Vilnius (Lithuania). The Eurovision Academy is the department, within the European Broadcasting Union, that is responsible for training employees from membres (public…
An interesting example of nudge applied to public safety in Ísafjörður, Iceland
By Pierre-Nicolas Schwab •
I've developed an interest for the study of nudges after reading the book by Dan Ariely. Nudges can be considered a sub-discipline of behavioral economics (founded by George Lowenstein). To define a "nudge" using my own words, I'd say it's…
Customer satisfaction : courtesy ensures everlasting emotions
By Pierre-Nicolas Schwab •
I happen to be very often on business trips to meet clients. One recurrent problem when you travel alone is to find a place for dinner where you'll feel welcome although you are alone. I was in Amsterdam for a…
Market research : hot technological trends for future TV experience
By Pierre-Nicolas Schwab •
The IBC fair in Amsterdam drives a lot of smart minds together. A lot of market research firms are present to discuss market trends and evolution. This year a debate ("Hot or not: What are the hottest new TV technologies and…
Market research : how to set up the price of new products and services
By Pierre-Nicolas Schwab •
In a recent post I told you the story of my friend Patrick who faced the request of a customer not aware of the price oh his high-end services. This turned into a very frustrating experience for both. In today's…
Customer satisfaction is all about expectations : a real example
By Pierre-Nicolas Schwab •
My good friend (and former customer) Patrick Mascart is in the photo/video business and has also become an expert in aerial photo and video services. Through his agency he has worked for prestigious clients like the European Commission and many…
Consumer behavior : why do we leave online reviews?
By Pierre-Nicolas Schwab •
On the occasion of the RecSys 2017 conference I was fortunate to attend Prof. Lowenstein's inaugural talk that offered an inspiring overview of behavioral economics applied to recommendation systems. In particular Prof. Lowenstein explored the psychology of information sharing which…
Signs of the Times : an artistic project on algorithmic recommendations
By Pierre-Nicolas Schwab •
Recommendations are everywhere online but offline recommendations have never been heard of. Until New-Zealand based artists Scott Kelly and Ben Polkinghorne chose to use this widespread technology in an offline context. The result is an eye-opening experiment called "Signs of…
Workshop on fairness and ethics in recommendation systems
By Pierre-Nicolas Schwab •
On the last day of the RecSys 2017 conference I was fortunate enough to be in the organizing committee of the workshop on fairness, accountability and transparency in recommendation systems (F.A.T.REC). This workshop was the first of its kind within…
Dynamic pricing : natural marketing evolution or threat ?
By Pierre-Nicolas Schwab •
In a recent article the Guardian recalled the story of John Wanamaker who revolutionized retail by inventing "fixed prices". As incredible as it may seem, until 1861 prices were set according to the rule of thumb and the perception left…
