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The Bacio Perugina has its own store in Perugia

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The “Bacio” (“kisses” in Italian) is a chocolate delicacy famous throughout the Italian peninsula. Perugina produces it. Founded in Perugia in 1922, the Perugina brand has a store dedicated entirely to the glory of this specialty that made it famous.

bacio perugina


Why do brands have their own stores?

FMCG brands have long sought to establish direct contact with the customer. Distributed in supermarkets, they do not know their customers and can only communicate with them indirectly (advertising, specific placement in-store). For the strongest brands, a sales outlet represents an unprecedented opportunity to build customer loyalty.

There are many examples in the food world: M&M in Times Square, the Casa Danone in Barcelona, Lindt stores. There are also more personal brands, such as Perugina, now owned by the Nestlé group.


Why are the stores called “Baci” and not “Perugina”?

The Bacio is typically Italian. Its brand image is solid. However, this image remains limited to the peninsula despite the takeover of Perugina by Nestlé in 1988.

First of all, please note that the store is not called “Perugina” (the name of the brand) but “Baci” (the name of the chocolate specialty known by all Italians). This is quite singular.

Despite its efforts to diversify, the Perugina brand is still driven by the massive success of “Baci.” The reason is that the store is primarily dedicated to Bacio. The other Perugina products (bars, classic chocolates) only have a secondary place. The rest of its range is accessory.

baci perugina store perugia


A reasonably small branded store format

The other characteristic of the store is its size. Although it is located in the heart of Perugina, it is not a flagship store. It is a classic commercial cell that is not very visible.

The products indeed have unparalleled visibility, and the entire range is available. Still, it lacks a marketing touch to attract new customers and increase the brand’s awareness among the many tourists who pass through Perugia.

baci perugina store perugia italy

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Author: Pierre-Nicolas Schwab

Pierre-Nicolas est Docteur en Marketing et dirige l'agence d'études de marché IntoTheMinds. Ses domaines de prédilection sont le BigData l'e-commerce, le commerce de proximité, l'HoReCa et la logistique. Il est également chercheur en marketing à l'Université Libre de Bruxelles et sert de coach et formateur à plusieurs organisations et institutions publiques. Il peut être contacté par email, Linkedin ou par téléphone (+32 486 42 79 42)

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