{"version":"1.0","provider_name":"Market research consulting","provider_url":"https:\/\/www.intotheminds.com\/blog\/en\/","author_name":"Pierre-Nicolas Schwab","author_url":"https:\/\/www.intotheminds.com\/blog\/en\/member\/pierre-nicolas\/","title":"Should customer satisfaction always be a priority?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"AKtsiilwWG\"><a href=\"https:\/\/www.intotheminds.com\/blog\/en\/should-customer-satisfaction-always-be-a-priority\/\">Should customer satisfaction always be a priority?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.intotheminds.com\/blog\/en\/should-customer-satisfaction-always-be-a-priority\/embed\/#?secret=AKtsiilwWG\" width=\"600\" height=\"338\" title=\"&#8220;Should customer satisfaction always be a priority?&#8221; &#8212; Market research consulting\" data-secret=\"AKtsiilwWG\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.intotheminds.com\/blog\/wordpress\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.intotheminds.com\/blog\/app\/uploads\/satisfaction-survey-france-loyalty-TN1.jpg","thumbnail_width":937,"thumbnail_height":703,"description":"We have been taught that customer satisfaction comes first, that it drives loyalty. But should companies always gives priority to satisfaction even when it costs them money? Apparently Amazon decided not to and banned several customers for taking advantage too often of the free return policy. Read more."}