Marketing, customer satisfaction and loyalty

Satisfied customers will follow you everywhere

Opaque 3rd-party algorithms : a business opportunity
Nov13

Opaque 3rd-party algorithms : a business opportunity

For some businesses algorithms have become instrumental to their strategy as a whole and their marketing strategy in particular. These algorithms are a well-kept secret and businesses have emerged that sell their knowledge on the inner working of those algorithms. PageRank and SEO agencies Look at Google for instance. Their search engine (which is in fact a very sophisticated recommendation system) is constantly evolving, affecting...

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Walmart wants to deliver you IN your home
Oct18

Walmart wants to deliver you IN your home

It should be always easier for people to order online, and in particular the delivery should be a smooth experience. Market researches show that delivery is actually a real pain point and the source of many complaints (delivery times longer than expected, nobody at home to take delivery of the parcel, …) In a attempt to do a thorough market research back in 2014-2015, we reported the huge progresses made by the logistics sector...

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An interesting example of nudge applied to public safety in Ísafjörður, Iceland
Oct09

An interesting example of nudge applied to public safety in Ísafjörður, Iceland

I’ve developed an interest for the study of nudges after reading the book by Dan Ariely. Nudges can be considered a sub-discipline of behavioral economics (founded by George Lowenstein) and already wrote about it on this blog (see one example here). To define a “nudge” using my own words, I’d say it’s a design that leads a person towards a particular action. That action should be beneficial for the...

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Market research : hot technological trends for future TV experience
Sep25

Market research : hot technological trends for future TV experience

The IBC fair in Amsterdam drives a lot of smart minds together. A lot of market research firms are present to discuss market trends and evolution. This year a debate (“Hot or not: What are the hottest new TV technologies and devices and how will they transform the TV market?“) was specifically dedicated to technological trends that are likely to change the customer experience. Voice recognition was voted the most...

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Dynamic pricing : natural marketing evolution or threat ?
Sep04

Dynamic pricing : natural marketing evolution or threat ?

In a recent article the Guardian recalled the story of John Wanamaker who revolutionized retail by inventing “fixed prices”. As incredible as it may seem, until 1861 prices were set according to the rule of thumb and the perception left by the customer on the salesman. If the latter felt you had money, you’d be charged more than someone else he felt would be poorer. The “one price for all” rule seems...

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RecSys 2017 conference on algorithmic recommendation has started
Aug27

RecSys 2017 conference on algorithmic recommendation has started

I’m on my way to the RecSys 2017 conference, a conference opened to academic researchers and practitioners working on algorithmic recommendations. Such algorithms are widely used on websites to help users find they way and get a better user experience. Search engines are actually very complex recommendation engines that help you find the right content depending on where you are located, what you have liked before. We have...

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How Big Data will influence the future of advertising
Jul25

How Big Data will influence the future of advertising

“What is the impact of Big Data on online advertising” is the question I was asked to answer on the occasion of an EGTA ((European Group of Television Advertising) workshop that took place on 29 and 30 June 2017 in Brussels (my thanks to Yuri Loburets for his kind invitation to speak). Rather than repeating the same clichés about Big Data again and again I chose to put advertising and Big Data back in a historical...

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Defining an ethical framework for collecting, analyzing, and exploiting personal data
Jul05

Defining an ethical framework for collecting, analyzing, and exploiting personal data

After our meetup on Big Data and Ethics at DigitYser we held an executive Lunch with Michael Ekstrand to discuss some important, yet emerging issues related to current practices around data. All participants were obviously mainly interested in dealing with how ethics will affect those practices and we agreed with Philippe Van Impe and Geert Verstraeten that we will address this topic in the upcoming data bootcamp organized by...

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The right to failure doesn’t exist with artificial intelligence. This is terrible.
Jun26

The right to failure doesn’t exist with artificial intelligence. This is terrible.

Artificial intelligence, algorithms based on machine learning, have turned our lives into one of efficiency where failure doesn’t exist anymore. For algorithms an error doesn’t exist ; it’s just a prediction that hasn’t worked because of missing data points. This statistical “accident” will be taken into account to improve predictions a step further. In the field of algorithmic governance failure is...

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Big Data and Ethics : first sucessful meetup at DigitYser in Brussels
Jun21

Big Data and Ethics : first sucessful meetup at DigitYser in Brussels

On 15 June 2017 my friend Philippe Van Impe gave me the opportunity to organize the first meetup in his newly opened Big Data temple in Brussels : DigitYser. And what a success ! The topic of this first Meetup at DigitYser was “Big Data and ethics“, an important topic in data science yet insufficiently covered. The idea for this meetup popped up during my talk at the Data Innovation Summit where people started tweeting...

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