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Airlines loyalty programs : different countries, different benefits

Loyalty cards have been an important innovation when it comes to increase...

The right to failure doesn’t exist with artificial intelligence. This is terrible.

Artificial intelligence, algorithms based on machine learning, have turned...

Moncler and DKV don’t care about customer complaints

Who said big companies are customer-centric and focused on customer...

Big Data and Ethics : first sucessful meetup at DigitYser in Brussels

On 15 June 2017 my friend Philippe Van Impe gave me the opportunity to...

Facebook doesn’t tell you really why you get targeted advertising

In the data world, the topics of transparency, privacy and ethics are more...

GDPR : what does data portability really mean ?

The General Data Protection Regulation (GDPR) enforces the concept of data...

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